Terms & Conditions.

T&C’s

RETURNS & REFUNDS

Please note that our candles are hand made and will vary in appearance and colour. Please also note "frosting" may occur and this is not a fault of our products/candle. This is a natural occurance of using soy wax and does not, in any way, impact the performance of your candle.

 

Unfortunately I do not offer refunds or exchanges for change of mind, please choose carefully when placing your order.

 

Refunds will ONLY be made if product is out of stock and order is unable to be fulfilled.

 

EXCHANGES

We only accept exchanges for damaged items. If you would like to exchange your item please contact us by sending an email to info@spiritualscents11-11.co.uk with your name, order number and a photograph of the damaged item for assessment.

 

MADE TO ORDER PRODUCTS

All our products are made once order is placed. Please allow production time with every order, and extra production time during busy periods, Mothers day, Christmas etc..Every order is extremely important to me and I will do my very best to have them made as quickly as possible but also please remember they are all handmade and do take time. If you have a last minute order or need it urgently please contact me before placing your order and I will do my very best to complete the order asap.

 

SHIPPING

All posted items will be sent via UK Post, please track your order through your shipping provider.

 

WARNING

 

To prevent fire incidents & serious injury never leave lit candles unattended.

Keep away from drafts & curtains.

Keep out of reach of children and pets

Never move a lit candle

Never burn candles near flammable items (curtains/beds etc)

Sit candles on a stable, fire resistent plate during burning.